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BML Creative Ltd

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Yorkshire Water
Loop Customer Management Intranet Design

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Following a successful pitch in front of the intranet development committee at the company HQ in Bradford, BML were commissioned to produce the user interface design for the Loop Customer Management intranet.

Loop is the customer service arm of Yorkshire Water and handles all aspects of the customer facing activities of the business. Loop prides itself on being ‘A Great Place to Work’ and have have built up a reputation as a company committed to providing only the very best customer service. Their efforts have lead to them being voted in the annual ‘The Sunday Times 100 Best Companies To Work For’ no less than 4 times in the past 5 years. Because of this, it was a fundamental part of the brief that the new intranet reflected the company values and really engaged with staff.

Our response was a fun, engaging intranet design built around a customisable Javascript-powered homepage. This allowed individual users to select widgets (areas of different content) to be repositioned, hidden and built upon depending on their personal preferences. This creates a strong sense of ownership and makes the user experience a lot more engaging and rewarding.

The homepage layout was supported by a full suite of additional templates for everything from user profile management, to internal address books. It even included design of a special Loop PA, which enabled users to quickly access key site content (email, bookmarks etc…) with just one click.

As well as the graphic design, our work included development of the front end intranet UI, which was completed in a combination of HTML, CSS and javascript. This also included detailed comments within the code, so that the internal IT team who were building the site had clear guidance on where the content management system powering the site had to be hooked in.

You can view a demo version of the final intranet site here.

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Intranet user profile management page Intranet user profile management page